EchoPeakSolutions
Initializing
Initializing
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Stepping towards Excellence
EchoPeak Solutions was founded in 2023 in Manipal, Karnataka, India — a town known for its academic excellence and talented workforce. What started as a small team with a big vision has grown into a trusted BPO partner for 25+ clients across multiple industries.
We are a Business Process Outsourcing company specializing in outbound and inbound calling, lead generation, telemarketing, appointment setting, customer support, and back-office services. Our mission is simple: to be the “one stop centre for all your BPO services.”
Every engagement at EchoPeak begins with understanding — understanding your product, your market, your customers, and your goals. We then build a dedicated team that integrates seamlessly with your operations, representing your brand as if it were our own.
From SaaS companies in North America to e-commerce brands globally, we have helped businesses scale their sales pipelines, improve customer satisfaction, and reduce operational costs. Our clients stay with us because we deliver results consistently, transparently, and with care.
Key moments that have shaped EchoPeak's growth story.
EchoPeak Solutions established in Manipal, Karnataka, with a vision to be the one-stop centre for BPO services.
A proven six-step process that transforms your business operations from consultation to sustained growth.
We start by understanding your business goals, challenges, and target market through an in-depth discovery session.
We hold ourselves to the highest standards in every interaction. Quality is not a goal — it is the baseline of everything we do.
Our team is our greatest asset. Every member is committed to delivering exceptional service and building lasting partnerships with our clients.
Founder & CEO
Team MemberFounder & CEO
Our team is proficient in English, Hindi, and Kannada, enabling us to serve a diverse client base and communicate effectively with customers across different regions. This multilingual capability allows us to support campaigns targeting both domestic and international audiences.
Grew our client base across SaaS, e-commerce, real estate, fintech, and healthcare industries.
Expanded our expertise to serve businesses in five distinct industry verticals globally.
Built multilingual capabilities in English, Hindi, and Kannada to serve diverse markets.
Continuing to grow our team, expand service offerings, and deliver exceptional results for our partners.
We design a customized BPO strategy aligned with your objectives, including KPIs and service level agreements.
We recruit and train dedicated agents who represent your brand and integrate seamlessly with your operations.
We launch your campaigns with real-time monitoring, daily reporting, and ongoing quality assurance.
We conduct regular quality audits, gather client feedback, and continuously refine processes for peak performance.
As your business grows, we scale our team and services to meet increasing demand without missing a beat.
We start by understanding your business goals, challenges, and target market through an in-depth discovery session.
We design a customized BPO strategy aligned with your objectives, including KPIs and service level agreements.
We recruit and train dedicated agents who represent your brand and integrate seamlessly with your operations.
We launch your campaigns with real-time monitoring, daily reporting, and ongoing quality assurance.
We conduct regular quality audits, gather client feedback, and continuously refine processes for peak performance.
As your business grows, we scale our team and services to meet increasing demand without missing a beat.
Open communication, honest reporting, and clear expectations form the foundation of every client partnership we build.
We constantly refine our processes, upgrade our skills, and adopt better tools to deliver ever-improving results.
We do not just serve clients — we partner with them. Your success is our success, and we are invested in your growth.
Founder of EchoPeak Solutions. Previously a Team Coach at SuperBottoms, Supreetha started EchoPeak with a vision to build a reliable BPO services company in Manipal. She leads business development, client relationships, and overall strategy. A women entrepreneur creating employment opportunities in Manipal's growing business ecosystem.
HR & People Operations
Team MemberHR & People Operations
Handles recruitment, employee engagement, and people operations at EchoPeak. Almira ensures the team is well-supported and the work culture reflects the company's people-first values. She manages the hiring pipeline for telesales, lead generation, and support roles.
View ProfileTeam Leader
Team MemberTeam Leader
Leads EchoPeak's calling teams on a day-to-day basis. Mythri is responsible for quality standards, agent training, campaign performance monitoring, and ensuring team targets are met. She plays a central role in onboarding new callers and optimizing outreach processes.
View ProfileSales & Client Relations
Team MemberSales & Client Relations
Handles client acquisition and relationship management at EchoPeak. Masab works on bringing new clients on board, understanding their BPO requirements, and ensuring smooth service delivery. His work in business development has been key to growing EchoPeak's client base to 25+ clients.
View ProfileLead Generation Executive
Team MemberLead Generation Executive
Lead generation specialist on EchoPeak's calling team. Sapna works on outbound campaigns across multiple client accounts, qualifying leads through phone-based outreach and maintaining accurate records in client CRM systems.
View ProfileMarketing Executive
Team MemberMarketing Executive
Manages EchoPeak's digital marketing and brand presence including social media content, website updates, and employer branding. Jonathan helps attract both clients and talent through consistent online communication.
View Profile