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BPO OperationsFeatured

Apr 5, 20251 min readEchoPeak Team

Outbound Calling Tips That Actually Work for BPO Teams

Practical advice from our calling team in Manipal on how to improve connect rates, handle objections, and generate better outcomes on outbound campaigns.

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02

Industry Insights

Mar 1, 20251 minEchoPeak Team

Manipal as a BPO Destination: Why Companies Are Looking Beyond Tier 1 Cities

Lower costs, an educated workforce, and good infrastructure are making Manipal an attractive alternative to Bengaluru for BPO operations.

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03

Customer Support

Feb 10, 20251 minEchoPeak Team

Practical Ways to Improve CSAT in a Call Centre

Customer satisfaction scores directly impact retention. Here are practical, proven strategies that BPO teams use to keep CSAT scores high.

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04

Outsourcing

Jan 15, 20251 minEchoPeak Team

Why Growing Businesses Are Outsourcing Sales in 2025

Hiring, training, and managing an in-house sales team is expensive and slow. Here is why more Indian businesses are turning to outsourced calling teams instead.

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